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Leadership, Marketing, and UT Basketball...

...a few years ago, I was lucky enough to be selected to attend the 2006 Student Leadership Conference, held at the LBJ School of Public Affairs.  The conference is run by Dr. Howard Prince, who is perhaps the best American I've ever met.  After retiring from the Army as a Brigadier General, Dr. Prince has dedicated a large portion of his life to developing and teaching ethical leadership to the current generation of students. 

As part of the conference, all students were required to read a leadership book before arriving.  For the life of me, I cant remember the name of the book, but I've never forgotten its core message.  The book talked about the potential downfalls of seeking to become more well-rounded.  In focusing on improving a weakness, a leader can wind up inadvertently diminishing their greatest strengths.  By neglecting the further development of traits that made them successful in the first place, a leader can wind up losing more than they gain by working on their weaknesses. The book advised that--in some cases--leaders should try to make their strengths even stronger instead of watering down their strengths to solidify a perceived weakness.  The book advised seeking other ways to address these perceived weaknesses or finding ways to minimize their overall effect.

After the jump, I explain why I think this principle perfectly applies to the current marketing of the UT Men's Basketball team.  By inextricably connecting the Men's and Women's teams together, I believe the overall effect is creating the exact situation the book cautioned against.


 

Star-divide

 

As always, before we dive into the substantive nature of this post, here are some recent basketball articles and columns dug up by DimeCoverage.  Some of these are a few weeks old, but I think they're still interesting.

1) Horns Ranked #3: In one preseason poll, Texas is only behind KU and Michigan State.  In case you haven't been paying attention, we play both of those teams.  In Austin.  This season.  The article (from TexasSports) highlights the premier opponents on this year's schedule, which includes playing three teams in the top-five:

UT will face at least six opponents in the regular season who are ranked in the publication's Top 25: No. 1 Kansas (Feb. 8 in Austin), No. 2 Michigan State (Dec. 22 in Austin), No. 5 North Carolina (Dec. 19 in Arlington, Texas), No. 17 Oklahoma (Feb. 6 in Norman and March 1 in Austin), No. 18 Connecticut (Jan. 23 in Storrs, Conn.), No. 21 Oklahoma State (Feb. 1 in Stillwater and Feb. 24 in Austin).

 

2) GREAT Avery Bradley article: I highly, highly, highly recommend this piece.  Gary Parrish outlines the path of how Avery Bradley came to nest on the Forty Acres.  In an anecdote I've never heard before, he explains how Chris Ogden stumbletrucked his way into securing Bradley's commitment, after reading a blurb about him on the internet and later finding out that Bradley loved UT.  Sometimes, it really IS better to be lucky than good.

I'm on record as saying that I'm more excited about Avery Bradley than any UT Recruit--in any sport--during my seven years on campus.  In case any of you were wondering how Rick Barnes feels about him, the article shows exactly why this partnership is going to be a perfect fit.

Bradley is a strong candidate to establish himself as the Big 12 Defensive Player of the Year and more. Honest to God, the guy just loves to guard. He takes pride in it, thinks about it, yearns for it. And to stress this point, Barnes told a story from July 2008, when Bradley was playing in a summer event that did not allow teams to pressure full court.

"Avery was so mad," Barnes said. "He would just stand right at the half-court line and wait for the guy, and some of those people having to bring the ball up the court were like, 'Oh, boy.' I mean, he's just tenacious. How many guys in high school want to go down and guard somebody 94 feet from the basket?"  

The money quote:

"Avery is the total package," Barnes said. "Whatever it is, he's got it."

3) Chip Brown Article (Via GatorBait): In an excellent article, Chip Brown updates the progress over perhaps the primary concern facing this team--chemistry.  Chip also runs down the roster and provides updates over individual players, summer workout developments, and ruminates over lineup combos.  How can you read this article and NOT salivate over this upcoming season?

4) UNC Fans Ruminating Over Barnes: It's always interesting to see how outsiders view your program.  In a great find by Dime, here are some board posts from some UNC fans discussing the Texas Program and recruiting efforts.  They really, really dont respect Rick Barnes.  This is no surprise to those who attended the Greensboro Regional last year...

 

Back to business...

 

Last season, I analyzed and critiqued the fledgling "UT Varsity Rewards" program.  In a nutshell, the system provided double points for attending women's games and included a list of boring prizes for incredible feats on fanhood.  The system ultimately reminded me of the Chuck-E-Cheese prize booths where it took 10,000 tickets to get a Nerf Gun.  For example, I missed two men's games last year and my prize was...Crocs.

Crocs_medium 
Wait, you dont want your prize?  We've gotten that a lot, actually...

Recently, Texassports.com unveiled the revamped version of the Varsity Rewards program.  While the prizes still haven't been listed, some critical information over the program is up on the website.  Here are some of the key bullet points, which I've trimmed down for editing purposes:

RULES AND REGULATIONS
Program Policies

  • UT Students interested in participating in the UT Varsity Reward Program must pick up a stamp card at Texas Basketball games. Once the student has five stamps, they will be given a UT Varsity Rewards Program scan card.
  • All UT students start the 2009-10 Texas Basketball season with zero points. Point totals do not carry over from season to season. Members begin earning points once they have received their UT Varsity Rewards scan card.
  • Members must have their card stamped or scanned at the UT Varsity Rewards table at the Frank Erwin Center. Cardholders may scan their card beginning 90 minutes before the game thru the end of halftime. Cards will NOT be scanned after the end of halftime.

Earning Points
  • One point is earned for each Men's and Women's Basketball home games members attend and have their cards scanned.
  • Premium points are given for select Men's and Women's Basketball games at the discretion of the UT Athletics Department.

A few notes:

1) Stamp Cards are best left to sandwich shops on the Drag, not for a basketball rewards program.

2) I'm most troubled by one aspect of the system.  It appears that students wont get a Rewards Card until they've gotten five stamps on a Stamp Card.  HOWEVER, point totals dont start accumulating until students start using their Reward Card.  To me, this appears to mean that students will have to attend six games before they accumulate a single point, which is patently ridiculous.

3) Last season, students were also allowed to scan their cards before the game, but this changed later in the season.  For the last six or seven games of the season, cards were only able to be scanned AFTER the game, which created gigantic lines and caused many people (including me) to just blow it off entirely.  Why, you might ask, was this change made?  It may SHOCK some of you to hear this, but it appears that some students were gaming the system by "showing up" to women's games--especially the "premium games"--scanning their cards and then leaving immediately thereafter.  That's just going to be the reality with this system, and I really hope they dont make the same switch during the middle of this season.

4) While the prizes arent listed, the accompanying picture shows that it will probably be more of the same--t-shirts, sweatbands, and....Crocs.

Varsityrewardsprizes_medium

Tenacious D!  I downloaded their songs on Napster back in the day!

5) Finally, and this is most important, this year's system has equalized the point distributions from attending men's and women's basketball games.  This is a welcome change, but, in my opinion, it still misses the larger point that the two teams shouldnt be interconnected. 

Tying this back to the introduction of this post, I can't help but feel like the attempts to link these two programs are preventing an overall strength (men's basketball attendance) from becoming an even greater strength by focusing efforts on propping up something seen as a weakness (women's basketball attendance).  I dont mean for this to sound callous, but I cannot envision any scenario in which women's basketball sets the entire campus on fire.  I think it's wonderful that fans--including some BON posters--are wildly supportive of women's basketball, but the sport (on a collegiate and professional level) just doesnt gain much traction around most fans and fanbases.

The potential of the men's program lacks similar restraints.  Kevin Durant proved that the team can capture the imagination and attention of the entire campus when he caused students to line up from the Erwin Center to MLK to I-35 in trying to get tickets for the A&M game.  With the Hyperized roster, killer home schedule, and returning superstars, this is the perfect opportunity for UT Athletics to build a loyal student fanbase for Men's Basketball.  The hardest thing is getting students in the door for early-season games, and a well-orchestrated Rewards Program--coupled with the Stampede system--could likely bring in many fresh faces to the Erwin Center, in addition to appeasing the existing fanbase.

As of now, I dont think the system is taking full advantage of this opportunity.  The most likely result is that any prizes even remotely enticing will involve having to attend double digit games for both men's AND women's basketball.  Simply attending 8-10 games of men's basketball will probably get someone a sweatband, which isnt going to make them want to go out of their way to attend a few extra games.  Plus, if I'm reading the stamp card provision correctly, it will take attending at least six games before students get a single point. 

Ultimately, I'll reserve judgment on the entirety of the changes until the full system is announced, but I really, really, really hope the joint marketing efforts dont extend outside of this rewards program.  I think it negates allowing a strength to become stronger on the pretense of trying to firm up a perceived weakness.

Six weeks until tip-off.

Hook 'Em!

 


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During this bye week

for #2 Football, it sure is exciting to be thinking about #3 Basketball (and #2 Volleyball and how long until Baseball?). Life is preposterously good for those of us who chose the University of Texas. Hook ’em for life!

Right On!

by bfaut86 on Oct 2, 2009 2:08 AM CDT reply actions   0 recs

Don't the see harm.Don't see the benefit

I’m not sure rewards programs will have much of an impact either way, It’’s an attempt by the UT marketing folks to address attendance issues by students. They’re not the ones in charge of ticket policies, This is an innocous program.

The problem from what I’ve heard in the past are systems and policies for distributing and allocating tickets. Marketing is not one of them.

The other issue is that Erwin Center is a ghost town in December, and Austin, in general can be a ghost town, Mark my words, UT Men’s Basketball will be a tough ticket beginning in January, with the earned media/hype they’ll get.

by Eskimohorn on Oct 2, 2009 8:11 AM CDT reply actions   0 recs

Something that will hold them back somewhat is fan interest. Football is #1 and basketball is very much a secondary sport. I attended a basketball game at UT last year vs. Missouri and the place was only half full. The fans were pretty indifferent.

Unfortunately, somewhat true but I see that changing. Barnes deserves a lot more than what the fan base, in general, have given him and the team. Football was king (and still is) for so long. We need to appreciate what we have and support the program a lot more than we do. Me included.

by dimecoverage on Oct 2, 2009 8:38 AM CDT reply actions   0 recs

"To me, this appears to mean that students will have to attend six games before they accumulate a single point, which is patently ridiculous."

Why is that ridiculous? They’re not trying to give everyone who attends a couple of games a prize – it is supposed to be for the biggest and most determined fans.

UVA has had a similar system for years now, although their applies to all non-football sports. You get a “passport” and get it stamped at every game you attend. It is used not only to award prizes at the end of the year, but if you have a certain number of points, you get priority rights to men’s basketball games that fill up (UNC, Duke, Wake, etc.). I never participated because I didn’t have time to go to any games besides basketball and baseball (which doesn’t even really help because it is after basketball season), but people seemed to get really into it. If I recall correctly, you got double points for certain sports (women’s tennis, women’s soccer, etc.).

by Texas Wahoo on Oct 2, 2009 9:13 AM CDT reply actions   0 recs

When I was in school we went to games because we wanted to.

Not for some silly prize. (Damn that sounds like a grumpy old man…Plus we walked to the games, uphill, 10 miles, barefoot in the snow, and we were happy to have that snow because we could melt it and have water to drink, we just had to keep the fire low so as not to attract saber tooth tigers and dinosaurs).

by billb on Oct 2, 2009 9:25 AM CDT reply actions   0 recs

I can relate.

I'll never forget ol' what's-his-name.

by Horntod on Oct 2, 2009 10:38 AM CDT up reply actions   0 recs

Seriously?

Is some college kid supposed to think, “I’m not really that interested in basketball, but I sure would like a pair of those orange crocs, so I guess I’ll haul my ass over to the Drum for a couple of hours so I can pick up one of god knows how many points I need to get the shoes.” Seriously?

Before you criticize someone, walk a mile in their shoes. If they get mad, you're a mile away AND you have their shoes.

by Caradoc on Oct 2, 2009 9:33 AM CDT reply actions   0 recs

Agreed!

If women’s basketball wants to fill seats then look to the volleyball program. Years ago when they were average, Jerritt reseated season ticket holders and gave prime sideline seats to the students. Originally, I thought it was a mistake because the students would show up to only the big games and the section was empty most of the season. But he followed up with excellent recruiting classes and now has a great product on the court. Student attendance is now 1000+ in a 4000 seat arena. That is the model women’s basketball should be following, not giving away those dumb ass crocs.

by TempestHorn on Oct 2, 2009 10:30 AM CDT up reply actions   0 recs

I agree that performance will be key for women's hoops

I do not doubt Gail Goestenkors’s ability to put together a top program here. She got Duke started on that path when she was only 29 years old, and she never looked back. But I think it is taking longer than some people expected for her to show results here. If you follow Texas women’s hoops, you understand the difficulties and Rome isn’t built in a day, especially in the Big 12. But if you’re a casual observer, you don’t understand why it’s taking so long for Texas to become a team that Geno Auriemma might lose sleep over.

In the absence of a national title or multiple final four appearances in the next few years, it will take a long time for women’s basketball to catch on with people who aren’t already going to the games, just as it is taking a long time for men’s hoops. This isn’t A&M, where as soon as a program shows even the slightest sign of being halfway decent, everyone goes apeshit. At Texas, Sweet 16s are the minimum expectation. If you’re not doing at least that much on an annual basis, no one cares about you.

by bassale47 on Oct 2, 2009 10:43 AM CDT up reply actions   0 recs

It seems to me that the only thing my Dukie roommate and UNC roommate can agree on is:

that Rick Barnes sucks, and no matter how much talent we have, we will never win a championship with him as our coach. I remember all to well the hate that was spewed his way during the Greensboro Regional (not to mention the people still bitter about Mack).

I never really thought about the state of North Carolina before, but living with them in ACC country (Washington DC) has really made me despise the state as a whole… Now, I actively root against schools from North Carolina whenever possible.

by Thor84 on Oct 2, 2009 9:37 AM CDT reply actions   0 recs

So, in general...

everyone in the Carolinas hate Texas?

by dimecoverage on Oct 2, 2009 9:53 AM CDT up reply actions   0 recs

I wouldn't say that...

I would say that UNC fans have issues with our current coaches, and Duke fans are upset we took their women’s coach, amongst other issues…

I think ACC fans are bitter that they continue to be mediocre at football while their dominance in basketball is no longer peaking. It made a lot of them upset when the big 12 was a better bball conference two years ago, and it looks like the big 12 will be comparable if not better this year too. I cant wait till we play UNC in Arlington.

by Thor84 on Oct 2, 2009 10:26 AM CDT up reply actions   0 recs

Well, Rick has yet to show he can coach at a championship level

… but let’s not pretend UNC fans hate him because of that. They despise him because he stood up to Dean Smith, and they can’t fathom anyone having the nerve to do that. No matter what Barnes does for the rest of his career, they will never respect him.

Duke fans hate him for probably a lot of reasons, not the least of which is that in his very first ACC game at Clemson, he beat Duke on their own court. They’ve hated him ever since.

by bassale47 on Oct 2, 2009 10:06 AM CDT reply actions   0 recs

re: Rewards Program

I think this is the latest (approaching desperate) effort to populate the seats at men’s basketball games. Can’t blame the school for trying. Laughable, in my view, that they have to resort to this, and I wouldn’t blame Rick Barnes if he jumped to a school where sellouts were the rule.

Thirty years ago, Abe Lemons’ teams filled the place (not always, of course) in an era when games weren’t on TV wall to wall and basketball was much less appreciated that it is today. It’s the product, and the success, that sell the program. Giveaways and tricked-up promotions won’t.

Depending on students is a tough way to go — student dollars and focus don’t always cover school-night matchups with Texas Southern or Colorado. And nearly every fan knows regular season games are (big picture) meaningless. Even conference tournaments are, for the upper half of the teams in power conferences.

To attract consistently large crowds, the appeal has to be to the community — where there’s more money and more year-to-year consistency in attendance.

by edsp on Oct 2, 2009 11:30 AM CDT reply actions   0 recs

Marketing Perspective

Not really familiar with it, but I was amused by your breakdown of UT’s Varsity Rewards program. Consumers should definitely be able to describe a loyalty program and its benefits in a few sentences or less (.e.g., “I’m a member of AAdvantage because I can earn miles for free flights.”)…not twenty paragraphs after which, the consumer is still not quite sure how the program works or what they’re going to get in return. What a mess.

Also agree with you that going through the 9 circles of hell to get a pair of free Krocs is hardly worth the effort.

If UT’s objective is to drive attendance to the basketball games and reward those students who are most loyal, it seems like they could just use their ticket taker barcode scanners to know whether the student attended the game and as for a prize, how about giving qualifying students first rights to priority seating at big games or ensuring that they’ll be the first in line for the student allotment of tickets to the Big XII Tournament or Big Dance should they be able to attend the games.

Seems like diehard fans would want that kind of thing more so than Krocs.

Just a thought.

Be nobody but yourself in a world that desperately wants you to be like everybody else.

by 54b on Oct 2, 2009 11:32 AM CDT reply actions   0 recs

I don't mind...

or at least, I don’t think it’s really a big deal one way or the other. The biggest problem here is that the athletics department has a large-enough marketing staff to pay someone to come up with these hopeless schemes.

But concerning the point that women’s basketball could never be big on campus, I assume that’s because the author isn’t familiar with the years 1985 and 1986. The women’s basketball teams were the only good team on campus – and they were legitimately great, winning the national title and going undefeated. Clarissa Davis, Beverly Williams, and Angela Lloyd were three of the biggest stars on campus in those days. So there’s some recent history behind all of this.

by Jimmytex on Oct 2, 2009 12:42 PM CDT reply actions   0 recs

Being the only good team on campus would ensure good attendance

That is not the case now. I think attendance would be a lot better if the team were more competitive, but Texas is so good at football, men’s basketball, and baseball that women’s hoops will probably never be the primary attention-getter again. Volleyball is more popular among students than women’s basketball and has been for a few years now.

by bassale47 on Oct 2, 2009 2:26 PM CDT up reply actions   0 recs

You are correct...

…I was born in 1985, so I was largely in the dark.

by txtwstr7 on Oct 2, 2009 3:38 PM CDT up reply actions   0 recs

I also think new policies have hurt women's hoops

Goestenkors has taken away a lot of the access that the fans used to have to the team. She doesn’t permit open practices like Jody Condradt did, she doesn’t do much in the way of public appearances, she doesn’t really allow the players to interact with fans after games the way they used to, etc. This has turned off a lot of fans who used to go to all the games and were used to things being done a certain way.

Now, I don’t disagree with the closed practices. Sure, it’s fun to get to watch the teams work out, but it can also be a distraction, and I have no problem with Coach G closing the practices. She’s the head coach, and that’s her decision to make. But you can’t expect to drum up a lot of fan support when you don’t promote your team as much and don’t encourage the players to interact with the fans as much as your predecessor. I don’t think Coach G cares any less about fan support than Jody did, but she has a different way of doing things. It’s something that’s going to take some getting used to for the people who were already women’s hoops fans, and it’s going to take a lot more on-court success to grab the attention of new fans.

by bassale47 on Oct 2, 2009 2:34 PM CDT reply actions   0 recs

I dont think...

…I did a good job of making the point-within-a-point.

The Rewards System and the Stampede Program seem to be the only two marketing methods of attracting students to basketball games. I love the Stampede Program—love it. I do think it could be tweaked a bit, but, by and large, I’m happy with it.

However, the Stampede is cut off at 500’ish students. For everyone else, the Rewards Program is the only remaining external incentive to come to games. If properly run, I think it could have a bigger effect than some of you think.

by txtwstr7 on Oct 2, 2009 3:49 PM CDT reply actions   0 recs

TXT i was reading some stuff about the stampede things as well. So do you not have to be a stampede member to be in varsity rewards? Last year I got enough points to get the student priority seating (a huge pain in the ass to go to those women’s basketball games might i add).

by MJY6087 on Oct 2, 2009 5:48 PM CDT reply actions   0 recs

You are correct...

…and you further the point. I thought it was silly to make people quasi-attend women’s games in order to get “bumped” into Stampede status for the Spring Semester, especially considering that women’s non-conference games were worth four times as many points as a men’s conference game.

A word of advice over the Stampede—dont dilly-dally. When they send out the e-mail, act as quickly as possible.

by txtwstr7 on Oct 2, 2009 6:21 PM CDT up reply actions   0 recs

Well I actually paid for the stampede, i was referring to football priority seating (totally worth it might I add).

Last year, by the last home game, about 200 stampede envelopes still hadnt been picked up, lol. Does stampede really sell out that quickly?

…you wouldnt happen to be the guy that does that dance at halftime every game would you?? LOL I went to the michigan state gm in Houston last yr and I saw the guy doing it and it made me ‘lol’ Damn your section for getting all the cool ‘KD’ shirts

by MJY6087 on Oct 2, 2009 10:36 PM CDT reply actions   0 recs

I dont mean for this to sound callous, but I cannot envision any scenario in which women’s basketball sets the entire campus on fire. I think it’s wonderful that fans—including some BON posters—are wildly supportive of women’s basketball, but the sport (on a collegiate and professional level) just doesnt gain much traction around most fans and fanbases.

Believe it or not, there was a time, not too long ago (time is relative) when the women’s program had higher attendance than the men’s program. Not just every once in a while, but every game.

by Scoot Up on Oct 2, 2009 11:12 PM CDT reply actions   0 recs

Atmosphere

I contend that the problem is with the atmosphere at the Drum. It’s like going to your parents’ house to watch the game. I’d like to have that discussion on ways to improve the experience.

Before you criticize someone, walk a mile in their shoes. If they get mad, you're a mile away AND you have their shoes.

by Caradoc on Oct 3, 2009 10:00 AM CDT reply actions   0 recs

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